Canadian Call Management Association

	FOR IMMEDIATE RELEASE Monday, September 28, 2009	CONTACT: Linda Osip (800) 896-1054
24 Olive St. Unit #10 Grimsby, ON Canada L3M 2B6 Tel: (905) 309-0224 Fax: (905) 309-0225 Toll Free: 1-800-896-1054 www.camx.ca This e-mail address is being protected from spambots. You need JavaScript enabled to view it	Outstanding Service Brings National Award MedCom Professional Services Inc. Wins CAM-X Award of Excellence TOP TEN
	MedCom Professional Services Inc., of Levittown, PA has been honored with the exclusive 2009 Award of Excellence for the second consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. MedCom Professional Services Inc. was presented with the award recently at the CAM-X 45th Annual Convention and Trade Show held at the Delta Grand Okanagan, Kelowna, BC, taking TOP TEN placement. Independent judges are contracted by CAM-X to evaluate message services throughout Canada over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 20th year. "The Award of Excellence program offers the industry the kind of quality testing and benchmarking that is essential to help establish the kind of service levels that are being demanded by our customers.” says CAM-X President Mary Anne Straw. “We congratulate MedCom Professional Services Inc., for their achievements.” Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across Canada offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others. Now a two-time winner MedCom Professional Services Inc. earned the Bronze Award for two consecutive years. CAM-X extends its congratulations to the staff of MedCom Professional Services Inc. on their proven quality service to their customers.

Association of TeleServices International, Inc.

12 Academy Avenue, Atkinson, NH  03811

Tel: (603) 362-9489  Fax: (603) 362-9486

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FOR IMMEDIATE RELEASE  Monday, June 22, 2009                                     CONTACT:  Charlene Glorieux    (866) 896-2874

Outstanding Service Earns National Award

 TOP TEN

 MedCom Professional Services, Inc. Wins ATSI Award of Excellence

MedCom Professional Services, Inc. of Levittown, PA has been honored with the exclusive 2009 Award of Excellence for twelve consecutive years, earning a combined score of 96.9%. The award is presented annually by the Association of TeleServices International (ATSI), the industry's trade association for providers of telecommunications and call center services including telephone answering and message delivery.  MedCom Professional Services, Inc. was presented with the award at ATSI's 2009 Annual Convention held at the Westin Convention Center Hotel in Pittsburgh, PA.

After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry.  If a company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence.

"The ATSI Award of Excellence offers the industry the kind of quality testing and benchmarking that is essential to help us establish the service levels demanded by our customers.  We congratulate MedCom Professional Services, not only for their TOP TEN achievement in 2008 but also for following up this year with another TOP TEN placement in 2009 from a field of 136 participating telephone answering services," stated ATSI President Dennis O'Hara.

Now a twelve-time winner, MedCom Professional Services, Inc. has earned the Diamond Award for twelve consecutive years. ATSI congratulates the staff of MedCom Professional Services, Inc. on their proven quality service to their customers.

 About ATSI

The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services.  ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing, paging, voice messaging, emergency dispatch, fax, and internet services among others.

New SMS Technology is Available

MedCom's Startel CMC system is now capable of sending and recieving SMS messages.  To find out how your account can be setup for this new service, please call us at (215) 752-8099 or (800) 777-8047.

STARTEL CORPORATION LAUNCHES STARTEL SMS SERVICES 
Irvine, California 02 October 2009:  Startel Corporation, a leading provider of call center software solutions announced today that they have been conducting successful beta tests of a new SMS aggregator service that will be launched on 16 October 2009.  Two versions of the service will be available; one fully integrated into the award winning Startel CMC platform and the other for customers utilizing other call center solutions.
SMS is synonymous with “texting” or “text messaging”.  The popularity of SMS has grown dramatically over the last several years and it is estimated that 75% of cell phone users send “text messages” daily.  Utilized initially as a consumer application, the proliferation of SMS as an alternative business communication has increased dramatically over the last 12 months and is becoming an essential part of the fully integrated business communications platform utilized by Call Centers worldwide. 
“We are pleased to offer our customers a more robust, reliable, lower cost, more easily implemented/maintained, and more fully integrated service than anything else available in the Call Center market today”, stated Bill Lane, CEO & President of Startel Corporation.   Mr. Lane added, “Because Startel’s SMS Service is a pure software solution, the reliability is phenomenally high and the Total Cost of Ownership (TCO) is greatly reduced over other SMS solutions.”  
“We’re excited at the potential of Startel’s SMS Service to transform message delivery.  SMS will continue to increase as a communication channel.  We want to bring our clients innovative solutions that leverage our Startel CMC’s service offerings”, stated Christopher Bell, President of MedCom
Professional Services, Inc., located in Levittown, PA.  Patty Moreno, Systems Manager for Alert Answering Service located in Ventura, CA added, “I like the fact that Startel’s SMS solution is fully integrated with our billing package and includes the ability to set unique id’s for clients and clients clients.”

To find out how your account can be setup for this new service, please call us at (215) 752-8099 or (800) 777-8047.