Canadian Call Management Association

	FOR IMMEDIATE RELEASE Monday, September 28, 2009	CONTACT: Linda Osip (800) 896-1054
24 Olive St. Unit #10 Grimsby, ON Canada L3M 2B6 Tel: (905) 309-0224 Fax: (905) 309-0225 Toll Free: 1-800-896-1054 www.camx.ca This e-mail address is being protected from spambots. You need JavaScript enabled to view it	Outstanding Service Brings National Award MedCom Professional Services Inc. Wins CAM-X Award of Excellence TOP TEN
	MedCom Professional Services Inc., of Levittown, PA has been honored with the exclusive 2009 Award of Excellence for the second consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. MedCom Professional Services Inc. was presented with the award recently at the CAM-X 45th Annual Convention and Trade Show held at the Delta Grand Okanagan, Kelowna, BC, taking TOP TEN placement. Independent judges are contracted by CAM-X to evaluate message services throughout Canada over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 20th year. "The Award of Excellence program offers the industry the kind of quality testing and benchmarking that is essential to help establish the kind of service levels that are being demanded by our customers.” says CAM-X President Mary Anne Straw. “We congratulate MedCom Professional Services Inc., for their achievements.” Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across Canada offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others. Now a two-time winner MedCom Professional Services Inc. earned the Bronze Award for two consecutive years. CAM-X extends its congratulations to the staff of MedCom Professional Services Inc. on their proven quality service to their customers.

Association of TeleServices International, Inc.

12 Academy Avenue, Atkinson, NH  03811

Tel: (603) 362-9489  Fax: (603) 362-9486

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FOR IMMEDIATE RELEASE  Monday, June 22, 2009                                     CONTACT:  Charlene Glorieux    (866) 896-2874

Outstanding Telephone Answering Service Earns National Award

MedCom Professional Services, Inc. Wins ATSI Award of Excellence

MedCom Professional Services, Inc. of Levittown, PA has been honored with the exclusive 2010 Award of Excellence for twelve consecutive years, earning a combined score of 94.3%. The award is presented annually by the Association of TeleServices International (ATSI), the industry's trade association for providers of telecommunications and call center services including telephone answering and message delivery.  MedCom Professional Services, Inc. was presented with the award at ATSI's 2010 Annual Convention held at the Westin Gaslamp Quarter in San Diego, CA.

After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry.  If a company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence.

"The training, coaching, and certification programs that agents of ATSI members receive in preparation for handling calls is the best assurance that an Award of Excellence such as MedCom is a high quality provider of telpehone answering services," stated ATSI President Larry Goldenberg.

Now a thirteen consecutive year winner, MedCom Professional Services, Inc. has earned the Diamond Award. ATSI congratulates the staff of MedCom Professional Services, Inc. on their proven quality service to their customers.

 About ATSI

The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services.  ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing, paging, voice messaging, emergency dispatch, fax, and internet services among others.