Our mission is to provide enhanced telecommunication services to our clients in a cost-effective manner on a long term basis. We are committed to providing a stable, professional work environment for all of our staff. Our management philosophy is to make continued improvements in the productivity of our work place and in the quality of our work. Each year, MedCom invests in new equipment, software, technology, and employee training in order to remain a competitive market leader in our industry. MedCom strives to provide a continuous upgrade path of call center and switching technology in an effort to bring digital clarity, speed and reliability to all of our clients and callers that we serve. This means seamless, clear telephone communications without background noise or static on every call. This way we do our part to provide a clear, fast telephone connection every time a call comes to us.

We seek motivated and dedicated individuals that share our values, maintain a high standard of customer service, and excel within a team environment. In return, MedCom agrees to provide long term employment stability, individual growth opportunities, and to reward the dedicated staff who share these values. The company believes in paying a good wage combined with a benefits package. We reward employees who perform excellent work in a consistent and reliable manner.

We are committed to excellence in our work. We believe that providing consistent and excellent service levels results in profitability. We invest in new technology and in our staff. We operate under the high standards embodied in the ATSI Award of Excellence. Our commitment to staff professionalism is embodied in our support for the ATSI Agent, Dispatcher, and Supervisor Certification programs. We are also committed to maintaining a high level of run time and system readiness via our participation in the ATSI and SNUG Site Certification and the Agility Disaster Preparedness programs.

Our company goal is to provide the highest quality and most reliable Call Center and Answering Services possible, 24 hours a day, seven days a week, every week of the year.

Please visit our entire website to learn more about MedCom and discover all that we do to set us apart from our competition. You are welcome to make an inquiry by visiting the Contact Us page, or by calling Chris Bell or Tom Sheridan at (215) 752-8099.